Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:
- Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email support@machaisebebe.com with the subject 'Returns' and include your order number, name, the reason for the return and what item you would like instead. We will send you a payment request if there are additional charges. Your exchange will be processed once we receive your original item.
- MA CHAISE BEBE will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.
- If one of the above conditions is not met, MA CHAISE BEBE reserves the right to refuse the exchange of the items.
